FREQUENTLY (& OCCASIONALLY)
ASKED QUESTIONS

Some coaches will tell you that coaching focuses on the future, while therapy focuses on the past. I disagree. I often delve into the past with my clients, because the present and the future are informed by the past. So the notion that coaching doesn’t delve into the past is, at least for my work, inaccurate.

The true distinction between coaching and therapy lies in who we treat, and I believe that there is a significant amount of overlap. Coaches are often reluctant to accept that there is overlap for reasons of liability, and therapists are often reluctant to accept the overlap because their training can be more rigorous than that of a coach (especially considering the low barrier to entry in coaching).

A coach should never attempt to work with mental illness, addiction, or unhealthy, toxic behavior, and should refer any client who exhibits these kinds of challenges to a qualified therapist.

However, both therapists and coaches deal with healthy, normal, well people who are simply coping with the challenges of daily life.

The modalities used by coaches and therapists may differ, but here, too, there is overlap, and this is why it’s critical that you hire a qualified coach who has (and continues to pursue) rigorous training.

Executives hire coaches for many reasons: to catapult their careers, to break free from 9-to-5 jobs and to create better, more fulfilling, richer lives. Professional coaching can drive sales and increase employee engagement, workplace satisfaction, creativity, and bottom-line results.

According to a Manchester Consulting Group study of Fortune 100 executives, the Economic Times reports “coaching resulted in a ROI of almost six times the program cost as well as a 77 percent improvement in relationships, 67 percent improvement in teamwork, 61 percent improvement in job satisfaction and 48 percent improvement in quality.” And a MatrixGlobal study of Fortune 500 telecommunications companies found that executive coaching resulted in a 529 percent ROI.

So…why do executives hire coaches? Because when you hire the right coach, coaching has a huge impact on performance in just about every aspect of your life.

But perhaps a more important question for you: Why do people hire me to be their coach?

Executives and business owners hire me to tell them the truth, to push back, to be honest in a way that most people can’t or won’t be honest with them. Coaching is, at its heart, about seeking truth and about helping you to realize your full potential and your mission.

My mission is to be at least one person in your life who won’t always tell you what you want to hear. I’ll tell you what you need to hear. Sometimes it’s hard to hear truth, and that’s why I take the time to listen and get to know you, and I’ll cushion the truth as much as I think you need it, using humor, kindness, and love.

As far as exactly what issues people hire me to help them with….

Some of my clients hire me to help them improve their soft skills and leadership strategies – to help them sort through why they just can’t get along with people – they’re great at what they do, but struggle to form bonds and engage effectively with others in the workplace. As such, their careers stall, they find that people don’t listen to them, despite their position, or they simply can’t get buy-in on projects they want to champion.

Some clients hire me to sort through why, despite great success, they suffer from “imposter syndrome,” a disconnect from one’s accomplishments, and the feeling that, at any moment, you could be discovered as a fraud, even if you’ve worked hard to get where you are.

Some business owner and entrepreneur clients hire me to help them cope with the “economic PTSD” from the Great Recession and the COVID economic challenges of 2020, where they consistently experience fear that the last contract they signed will be the last business that comes through the door – ever.

Some of my clients hire me to help them navigate the road to exit and succession planning – note that I do not get involved in the numbers or dealmaking. I focus my work strictly on helping you traverse the tricky, complex emotions and family dynamics of this kind of transition.

Some of my C-suite clients hire me because they sometimes need to vent. When you’re at the top, you shouldn’t let off steam and complain about anything to your team. And, if you know confidential information, you can’t be complaining to your friends and family.

Some of my clients hire me to draw on my corporate experience or entrepreneurial acumen and brainstorm with them, to help them come up with new ideas.  And some hire me to have a daily check-in every single day to stay on-track and accountable and in the right frame of mind to continuously make progress and move forward.

My work is bespoke: I tailor my work to every individual client and his or her needs. So we’ll structure our work together in a way that makes sense for you, and we’ll work on the issues that will get you to your goals.

I’ve always coached on the phone, since I began coaching nearly 20 years ago. Coaching on the phone offers some surprising advantages. First, it’s extremely flexible. I travel frequently, and coaching by phone means my clients experience no disruptions in continuity of service when I’m away from my home office.

Second, eliminating the visual sense means that you can experience coaching in a judgment vacuum. You can’t see my face and try to interpret my expressions, projecting any of your own fears onto how I react (or don’t).

Third, you would probably be surprised by how much I can glean from just a few words on the phone. After over a decade and a half of listening, my ear is highly attuned to subtle shifts in your paralanguage (pace, pitch, tone, brightness, timber, quality), so I can gather an enormous amount of data from a phone call.

Having said all of that, in rare cases, I will make an exception. If you require a coach who works in person or via video, we can certainly make a recommendation or referral to one of our other network coaches.

Our primary coach is our founder, Susan Baroncini-Moe. Susan has amassed a large network of coaches over the years and brings in highly-vetted professionals to work with her on large projects. These professionals are required to meet the most rigorous of standards before working with our clients.

From time to time, I do accept speaking engagements, and I frequently conduct trainings and workshops for organizations, in person and in webinar format.

My first speaking engagements were in graduate school, when I taught courses in sociology. When you’re speaking to college students, it’s important to find ways to get them engaged and involved in the material. Thus, my speaking and training style is educational, interactive, and engaging.

Time is a precious commodity, so when someone leaves a presentation or workshop that I’ve led, it’s important to me that they feel like their experience was well worth their time in attending. So I strive to ensure that everyone walks away feeling not just, “That was entertaining,” or “That was interesting,” but, “That was life-changing.”

If you’d like to talk about your event, retreat, workshop, or group, please contact me and let’s have a conversation.

Susan was a was an amazing speaker at our Business Women Connect meeting.  She was very professional but extremely also very down to earth.  She did a fantastic job relating to the audience and providing very valuable input.  Susan also was very prepared for the event so the transition was very smooth.  I previously had not worked with Susan, or even met her in person prior to our event.  But when she left I felt like we had been friend forever.  She is a tremendous asset to any organization and I would highly recommend her.

– Chris Lynch

Susan Baroncini-Moe was outstanding when she spoke at the Indiana Small Business Fair. The event was focused on individuals starting or operating a small business. Her presentation was directly what the target audience needed to hear and extremely impactful. The crowd was engaged, taking notes and asking questions. By far one of the best presenters and presentations of the event!

–Johnnie Fiari

We invited Susan to our business networking meeting for her to do a presentation. All our members were so impressed with her presentation that we all signed up for an appointment with her. Susan is very engaging, lively, and extremely informative.

– Claire Ty