by Susan | Nov 16, 2016 | Biz101, Business, Client Retention, Customer Service, Executive, Management, Marketing, Money Mindset
Every business ebbs and flows over time. But if you were in business in the Great Recession, then you probably know what real struggle means. Most businesses that survived the Recession of Dec. 2007-June 2009 had a difficult time keeping the doors open, nevermind...
by Susan | Jul 2, 2013 | Business in Blue Jeans Book, Client Retention, Customer Service, Featured, Personal Growth, Productivity, Stuff to Inspire, Value
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by Susan | Dec 18, 2012 | Customer Service
Delivering good customer service is paramount to success in today’s competitive economy. In fact, customer service is the one thing that can set you apart in the marketplace. But as you’re about to see, it can set you apart in a good way…or in a bad way....
by Susan | Dec 7, 2012 | Business, Customer Service
It’s official: The newest group of professionals on my “Needs to Learn More about Service” list is in medical offices. Sorry, docs, but you’ve got a long way to go (and coming from a medical family and having managed my dad’s practice for...
by Susan | Jul 25, 2012 | Client Retention, Customer Service, Marketing
As my success has grown over the years, I’ve had an increasing number of demands on my time and a lot of people seeking to get me to hire them for various purposes. Additionally, I often look for new people to fill specific roles on my team, and as a result have...
by Susan | Dec 9, 2011 | Business, Customer Service, Marketing, Stuff to Inspire, Value
This time of year, many of us are thinking about Santa Claus and looking forward to his visit down the chimney (and trying to remember not to light a fire on Christmas Eve!)It occurred to me this morning that Santa is a deliverer of quintessential customer service. Is...
