Every business ebbs and flows over time. But if you were in business in the Great Recession, then you probably know what real struggle means. Most businesses that survived the Recession of Dec. 2007-June 2009 had a difficult time keeping the doors open, nevermind remaining profitable. And most business owners were scarred by the experience. [...]
Image courtesy of MyFBCovers.com What if you could leap tall buildings in a single bound? What if you had x-ray vision? What if you could fly? We all wish we could harness our superpowers and do amazing things. In this article, I'll show you how to harness your superpowers. In fact, I'll show you [...]
As my success has grown over the years, I've had an increasing number of demands on my time and a lot of people seeking to get me to hire them for various purposes. Additionally, I often look for new people to fill specific roles on my team, and as a result have discovered some pretty [...]
Customer service is one of the most important things in today's marketplace. In this article, I'll show you how one big company got their customer service wrong, and how you can learn from their mistakes and take your small business customer service to the next level. Last Christmas, when Leo and I took the kids [...]
In tough economic times, you need to make your small business stand out in the crowd. The best mechanism for standing heads and shoulders above your competition is value. In this article, I'll show you how to use value to be a stronger competitor. Read more...