Client Retention

Recession-Proof Your Business: Managing Economic PTSD and Ensuring Your Future

By |2017-05-22T15:11:19-04:00November 16th, 2016|Biz101, Business, Client Retention, Customer Service, Executive, Management, Marketing, Money Mindset|

Every business ebbs and flows over time. But if you were in business in the Great Recession, then you probably know what real struggle means. Most businesses that survived the Recession of Dec. 2007-June 2009 had a difficult time keeping the doors open, nevermind remaining profitable. And most business owners were scarred by the experience. [...]

How to Harness Your Superpowers

By |2017-05-22T15:20:46-04:00July 2nd, 2013|Business in Blue Jeans Book, Client Retention, Customer Service, Featured, Personal Growth, Productivity, Stuff to Inspire, Value|

Image courtesy of MyFBCovers.com What if you could leap tall buildings in a single bound? What if you had x-ray vision? What if you could fly? We all wish we could harness our superpowers and do amazing things. In this article, I'll show you how to harness your superpowers. In fact, I'll show you [...]

The Three Biggest Mistakes You Can Make When Booking Prospective Clients

By |2016-10-19T11:11:12-04:00July 25th, 2012|Client Retention, Customer Service, Marketing|

As my success has grown over the years, I've had an increasing number of demands on my time and a lot of people seeking to get me to hire them for various purposes. Additionally, I often look for new people to fill specific roles on my team, and as a result have discovered some pretty [...]

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