by Susan | Nov 16, 2016 | Biz101, Business, Client Retention, Customer Service, Executive, Management, Marketing, Money Mindset
Every business ebbs and flows over time. But if you were in business in the Great Recession, then you probably know what real struggle means. Most businesses that survived the Recession of Dec. 2007-June 2009 had a difficult time keeping the doors open, nevermind...
by Susan | Jul 2, 2013 | Business in Blue Jeans Book, Client Retention, Customer Service, Featured, Personal Growth, Productivity, Stuff to Inspire, Value
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by Susan | Jul 25, 2012 | Client Retention, Customer Service, Marketing
As my success has grown over the years, I’ve had an increasing number of demands on my time and a lot of people seeking to get me to hire them for various purposes. Additionally, I often look for new people to fill specific roles on my team, and as a result have...
by Susan | Jul 9, 2010 | Business, Client Retention
Customer service is one of the most important things in today’s marketplace. In this article, I’ll show you how one big company got their customer service wrong, and how you can learn from their mistakes and take your small business customer service to the...
by Susan | May 25, 2010 | Client Retention, Value
In tough economic times, you need to make your small business stand out in the crowd. The best mechanism for standing heads and shoulders above your competition is value. In this article, I’ll show you how to use value to be a stronger competitor. Read...
