by Susan | Dec 18, 2012 | Customer Service
Delivering good customer service is paramount to success in today’s competitive economy. In fact, customer service is the one thing that can set you apart in the marketplace. But as you’re about to see, it can set you apart in a good way…or in a bad way....
by Susan | Dec 12, 2012 | Business, Marketing
Just as in politics, every business needs a good “ground game” to be successful. In this video, learn what steps you can take to create a solid “ground game” to grow your business:...
by Susan | Dec 7, 2012 | Business, Customer Service
It’s official: The newest group of professionals on my “Needs to Learn More about Service” list is in medical offices. Sorry, docs, but you’ve got a long way to go (and coming from a medical family and having managed my dad’s practice for...
by Susan | Nov 27, 2012 | Sales, The Online World
This time of year is rife with holiday business promotions, sales, and deals of all kinds. Whether your business is brick and mortar or virtual, you can take advantage of some of these promotional ideas to grow your business, too. Here are seven ideas that you can put...
by Susan | Oct 18, 2012 | Personal Growth
Business requires courage, there’s no way around it. Starting a business requires courage. Staying in business when times are tough requires courage. And growing a business requires courage. There’s almost no time in your business when you don’t need...
