Coaching is perhaps best understood in the context of its origins: sports. If you think about the role that a coach plays in the lives of his or her players, the coach helps the player to become better at their sport, guides the athlete to find ways of improving strength, speed, competency, courage, and to become more competitive. The right coach can take an athlete from “talented” to superstar.

So, too, does an executive coach help a client, guiding the client to become a more adept, exceptional leader, finding ways of improving emotional strength, courage, and helping the client to create the life s/he wants. The right coach can help you to manage fear, expand boundaries, develop new skills, and achieve the life you truly want.

Executives hire coaches for many reasons: to catapult their careers, to break free from 9-to-5 jobs and to create better, more fulfilling, richer lives. Professional coaching can drive sales and increase employee engagement, workplace satisfaction, creativity, and bottom-line results.

According to a Manchester Consulting Group study of Fortune 100 executives, the Economic Times reports “coaching resulted in a ROI of almost six times the program cost as well as a 77 percent improvement in relationships, 67 percent improvement in teamwork, 61 percent improvement in job satisfaction and 48 percent improvement in quality.” And a MatrixGlobal study of Fortune 500 telecommunications companies found that executive coaching resulted in a 529 percent ROI.

So…why do executives hire coaches? Because when you hire the right coach, coaching has a huge impact on performance in just about every aspect of your life.

But perhaps a more important question for you: Why do people hire me to be their coach?

Executives hire me to tell them the truth, to push back, to be honest in a way that most people can’t or won’t be honest with them. Coaching is, at its heart, about truth. My mission is to be at least one person in your life who won’t always tell you what you want to hear. I’ll tell you what you need to hear. Sometimes it’s hard to hear truth, and that’s why I take the time to listen and get to know you, and I’ll cushion the truth as much as I think you need it, using humor, kindness, and love.

As far as exactly what issues people hire me to help them with….

Some of my clients hire me to help them improve their interpersonal relationships. Some hire me to help them sort through why they just can’t get along with people – they’re great at what they do, but struggle to form bonds and engage effectively with others in the workplace. As such, their careers stall, they find that people don’t listen to them, despite their position, or they simply can’t get buy-in on projects they want to champion.

Some clients hire me to sort through why, despite great success, they suffer from “imposter syndrome,” a disconnect from one’s accomplishments, and the feeling that, at any moment, you could be discovered as a fraud, even if you’ve worked hard to get where you are.

Some business owner and entrepreneur clients hire me to help them cope with the “economic PTSD” from the Great Recession, where they consistently experience fear that the last contract they signed will be the last business that comes through the door – ever.

Some of my C-suite clients hire me because they sometimes need to vent. When you’re at the top, you shouldn’t let off steam and complain about anything to your team. And if you know confidential information, you can’t be complaining to your friends and family.

Some of my clients hire me to draw on my corporate experience or entrepreneurial acumen and brainstorm with them, to help them come up with new ideas.  And some hire me to have a daily check-in every single day to stay on-track and accountable and in the right frame of mind to continuously make progress and move forward.

My work is bespoke: I tailor my work to every individual client and his or her needs. So we’ll structure things the way that make sense for you, and we’ll work on the issues that will get you to your goals.

When you sign on as one of my clients, the contract we sign contains a confidentiality clause that protects both of us. Coaching is confidential. The only times when confidentiality may be waived is if I believe you are going to commit a crime, harm yourself, or harm someone else, or if I am compelled to reveal details by subpoena or law.
You don’t. We won’t know if we’re a good fit – and that means we both have to feel it’s a good fit in order for us to work together – unless we have a conversation. As long as you’ve read through the Coaching page and know what I ask for from my clients, you can schedule a time for us to talk.
Some coaches will tell you that coaching focuses on the future, while therapy focuses on the past. I disagree. I often delve into the past with my clients, because the present and the future are informed by the past. So the notion that coaching doesn’t delve into the past is, at least for my work, inaccurate.

The true distinction between coaching and therapy lies in who we treat, and I believe that there is a significant amount of overlap. Coaches are often reluctant to accept that there is overlap for reasons of liability, and therapists are often reluctant to accept the overlap because their training can be more rigorous than that of a coach (especially considering the low barrier to entry in coaching).

A coach should never attempt to work with mental illness, addiction, or unhealthy, toxic behavior, and should refer any client who exhibits these kinds of challenges to a qualified therapist.

However, both therapists and coaches deal with healthy, normal, well people who are simply coping with the challenges of daily life.

The modalities used by coaches and therapists may differ, but here, too, there is overlap, and this is why it’s critical that you hire a qualified coach who has (and continues to pursue) rigorous training.

The best way to hire a coach is to allow yourself to be coached by them to get a sense of whether it’s a good fit. The right coach for you will be able to build rapport with you, so you feel comfortable and can trust the coach, even in the first meeting.
I’ve always coached on the phone, since I began coaching sixteen years ago. Coaching on the phone offers some surprising advantages. First, it’s extremely flexible. I travel frequently, and coaching by phone means my clients experience no disruptions in continuity of service when I’m away from my home office.

Second, eliminating the visual sense means that you can experience coaching in a judgment vacuum. You can’t see my face and try to interpret my expressions, projecting any of your own fears onto how I react (or don’t).

Third, you would probably be surprised by how much I can glean from just a few words on the phone. After over a decade and a half of listening, my ear is highly attuned to subtle shifts in your paralanguage (pace, pitch, tone, brightness, timber, quality), so I can gather an enormous amount of data from a phone call.

img_7330-b-217x300From time to time, I do accept speaking engagements, and I frequently conduct trainings and workshops for organizations, in person and in webinar format.

My first speaking engagements were in graduate school, when I taught courses in sociology. When you’re speaking to college students, it’s important to find ways to get them engaged and involved in the material. Thus, my speaking and training style is educational, interactive, and engaging.

Time is a precious commodity, so when someone leaves a presentation or workshop that I’ve led, it’s important to me that  they feel like their experience was well worth their time in attending. So I strive to ensure that everyone walks away feeling not just, “That was entertaining,” or “That was interesting,” but, “That was life-changing.”

If you’d like to talk about your event, retreat, workshop, or group, please contact me and let’s have a conversation.
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Susan was a was an amazing speaker at our Business Women Connect meeting.  She was very professional but extremely also very down to earth.  She did a fantastic job relating to the audience and providing very valuable input.  Susan also was very prepared for the event so the transition was very smooth.  I previously had not worked with Susan, or even met her in person prior to our event.  But when she left I felt like we had been friend forever.  She is a tremendous asset to any organization and I would highly recommend her.

– Chris Lynch

Susan Baroncini-Moe was outstanding when she spoke at the Indiana Small Business Fair. The event was focused on individuals starting or operating a small business. Her presentation was directly what the target audience needed to hear and extremely impactful. The crowd was engaged, taking notes and asking questions. By far one of the best presenters and presentations of the event!

–Johnnie Fiari

We invited Susan to our business networking meeting for her to do a presentation. All our members were so impressed with her presentation that we all signed up for an appointment with her. Susan is very engaging, lively, and extremely informative.

– Claire Ty

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© sannesu, California, November 2008

The hummingbird has long been a symbol in my life. My mom was a great lover of hummingbirds, and after she passed away in 2004, it seemed that, every time I needed a little boost or confirmation that I was heading in the right direction, a hummingbird would appear. A hummingbird was fluttering about right outside a window the first time I spoke to my now-husband, Leo on the phone. One day, when I was doing some work on a big change in my business, a pair of hummingbird danced outside my windows as I worked. I choose to believe the presence of hummingbirds are my mom’s way of telling me I’m heading in the right direction. Is it true? Who knows? But they’re delightful creatures that bring me joy and are representative of many aspects of my life.

Hummingbirds dance from flower to flower, like an ADHD-er dances from topic to topic, from task to task. They’re fierce, refusing to be limited, just like me. And they exist in a relentless quest: for them, it’s food; for me, it’s knowledge. Hummingbirds are extroverted introverts, socializing with one another periodically, but preferring to be alone. They’re feisty but peaceful, energetic, and hard-working. They’re full of life.