Little Things Matter in Small Business
The other day, I received a wonderful little package from EzineArticles.com. Inside was a leather coaster marked “Expert Author,” a large coffee mug, and a little bag of coffee, along with a note thanking me for submitting high-quality content to their site. Now, I’m not sharing this to brag, because frankly, this company has literally hundreds of Expert Authors. The reason I’m sharing this is because there’s an interesting business lesson in here.
Frankly, in small business, little things count. I never expected this company to send me a gift. And when I received it, even though I know they’ve sent that package to hundreds of people, it brightened my day and made me feel special. I liked it. It was nice to be acknowledged.
Whenever someone signs on as a client of mine, at some point during the first couple of months of our relationship, I send them a little gift. It lets them know I value them as a client and I’ve taken the time to welcome them.
Spend some time looking at your business and asking yourself, “What can I do to brighten my customer’s day?” The little gift you send to express your appreciation just may forge a stronger bond between you and your customer, encouraging repeat business and long-term loyalty.